Returns & Exchanges

I hope you will ADORE your new purchase however if there is any issue with your order do not hesitate to get in touch!

Boho Buffalo prides itself on excellent customer service.

Returns & Exchanges are accepted within 14 days as long as they are in perfect condition.

• Items must be returned using the automated returns page system here... https://bohobuffalo.com/a/returns
  

• Customers must return items at their own cost and take responsibility for any items lost in the mail.

• Refunds are processed back to the payment method used within 3 working days of the item being received.

Please Note: Regular customers with a returns rate of over 60% can only return for store credit.

• Items purchased on sale are only eligible for store credit if returned.

• To exchange and item simply get in touch using the WhatsApp chat on the home page or via email.

 

Faulty Items can be returned for repair, refund or exchange within the first 6 months of purchase. 

Earrings can be returned on the agreement that the customer covers the cost of replacement ear hooks which is £2.50 for sterling silver and £3.00 for gold. Gemstone stud posts incur a £6 charge.

Bespoke Orders: Bespoke designs and requests cannot be returned unless faulty.