Returns, Refunds & Exchanges

I hope you will ADORE your new purchase however if there is any issue with your order do not hesitate to get in touch!

Boho Buffalo prides itself on excellent customer service.

PLEASE READ ALL THE FOLLOWING CAREFULLY

Returns Refunds & Exchanges are accepted within 14 days as long as items are in perfect re-sellable condition.

• PLEASE NOTE: All approved refunds and exchanges will be processed on the nearest Thursday to when the returned item is received.
• Items must be returned using the self serve returns button in your customer account portal For orders made using guest checkout, simply follow the same link and input the exact same email as you used for the order when opening an account. You will then be routed to your shopping history and able to use the same returns portal.
  
• On your initial request form make sure, when prompted, to use the information box to let us know what you would like - exchange, store credit or refund - also what exchange type and size you might like. We will receive an email that we will either approve or decline (informing you of the reasons). You can then send us the item/s for return amd we’ll take care of the rest.
• Customers must return items at their own cost and take responsibility for any items lost in the mail.
• If choosing to exchange, customers are also responsible for the cost of posting the new item back and will be charged the standard rate of £4.50.

• Refunds are processed back to the payment method and are usually in the receiving bank account within 3 working days.

Return items should be sent to:

Boho Buffalo, Flat 2, 2 Dunbar Road, Bournemouth, BH3 7BA

Please Note: Regular customers with a returns rate of over 60% can only return for store credit.

• Items purchased on sale are only eligible for store credit if/when returned.

For all enquiries regarding issues with returns, refunds or exchanges please contact  us via email info@bohobuffalo.com

Faulty Items can be returned for repair, refund or exchange within the first 6 months of purchase. 

Earrings can be returned on the agreement that the customer covers the cost of replacement ear hooks which is £2.50 for sterling silver and £3.00 for gold. Gemstone stud posts incur a £6 charge.

Bespoke Orders: Bespoke designs and requests cannot be returned unless faulty