Warranty: Jewellery has a 6 month Warranty. Items will last much longer than this however as some people can be heavy handed with jewellery this is the maximum warranty except on the woven bracelet designs which have a 2year warranty.
Jewellery that appears to have been pulled/caught or not adequately cared for will not be covered under the warranty.
Faulty clothing/boots/bags must be returned within 2months of purchase for a full refund.
Repairs: Items that are accidentally damaged or break beyond the warranty period can be returned for repair for a small fee. Please use the contact page to enquire about this service.
Items that require a bespoke adjustment are also subject to a small fee.
The link to pay for this service is here: https://bohobuffalo.com/products/jewellery-amendement-fee
Metals Information
Do you have allergies or maybe you are concerned about the maintenance for semi precious jewellery? This information should put your mind at rest!
NICKEL FREE GUIDELINES
Boho Buffalo aims to produce nickel-free jewellery. Nickel free metals are better for the environment and the wearer.
A small selection of the lower cost designs may use other metal components, such as the following:
BASE METALS
A base metal is a common and inexpensive metal, as opposed to a precious metal such as gold or silver. Our gold and silver lines of jewellery are usually made with a base metal and either gold plated, silver plated or made with sterling silver 925.
GOLD PLATED 18K / 24K
The majority of BB’s gold design are sterling silver or brass coated with 24k gold. Gold plating thickness could be anything from 0.5 to 5 microns.
Clean plated jewellery with a very soft cloth to remove any dust and dirt. Gently rub the chain surface from one end to the other. Do not use a polishing cloth as this will strip away the plating. To keep in best condition, remove when doing heavy or messy chores and when showering at night.
STERLING SILVER 925
Sterling silver 925 will tarnish over time because of oils from your skin which accumulate on the surface of silver causing oxidisation. Use warm water and gently wash your sterling silver 925, then dry using a soft cloth. You can delay tarnishing by regularly polishing. Do not wear in a hot tub, mineral spring, swimming pool, or any other chemically treated water. Remove when doing household chores involving chemicals. Wearing your jewelry often, may be one of the best ways to keep it looking beautiful and reduce tarnish buildup.
We recommend you wash them with powder bicarbonate every 6 months to achieve more brightness.
SILVER PLATED
If your silver-plated items are showing some signs of tarnish and require a light clean, using plain old soap and water can restore its shine. Use a mild liquid soap and warm water to create a foamy solution in a container. Submerge the jewellery in the water for several minutes.
We recommend you wash them with powder bicarbonate every 6 months to achieve more brightness.
BRONZE (BRASS)
Bronze is an alloy made of copper and tin with a warm golden colour. Bronze can oxidise, however, this can be prevented by taking your jewellery off at night and keeping it clean.
Bronze or brass can be cleaned using warm soapy water, then, rinse. Gently polish the item with a soft cloth until dry and shiny.
RHODIUM PLATING
Rhodium is a commonly used metal in jewelry, and it’s typically used for plating. The reason jewelers use it is to enhance the durability and also the luster of the underlying metal, whether it is white gold or silver.
It's nickel-free and naturally hypoallergenic, making it a great option if you have nickel allergies
It is highly reflective and also corrosion-resistant.
ZAMAK (ZAMAC / ALLOY)
Zamak is a fabulous choice of mixed metal for jewellery. Zamak is a mix alloy of zinc aluminium magnesium and copper that is dipped in silver. It doesn’t tarnish like silver and so its very easy to care for.